What I Do
  Digital Consultancy
Digital is much more complex that the implementation of the latest shiny technology. Ultimately a digital project is about understanding your business and customers in order to identify solutions that will provide efficiency gains or a better customer experience. For the last 10 years my focus has been on the implementation of technologies that connect your operations with your customers.
  Web Development
The definition of web development is simple: the building and maintenance of websites. However, the complexity of a web project will vary depending on your customers' needs and the level of self-service required. Over the years I have worked on projects at both extremes of the spectrum: a few pages of content and secure transaccional portals. I can help your business identify the right level of complexity for your needs.
  Software Delivery
Managing the delivery of technology projects requires skills in fields beyond project management. A deep understanding of technologies and people are key. My years of experience working with teams across diverse industries and technologies, combined with traditional and modern management practices and a pragmatic approach, can help successfully deliver your next project.
  Ecommerce
The likes of Amazon and eBay made ecommerce accessible to the public. However, successful online stores run their own operations and platforms. Building a pretty website is not enough to achieve this. Your back-office systems must be integrated with your online store to simplify your operations. I can bring together my years of experience working on a variety of systems including logistics, production planning and web platforms, to help you succeed in ecommerce.
Employment History
Chief Information and Technology Officer
Atlantis Health is a global health technology company focusing on improving medication adherence in people with long-term health conditions. Clients include pharmaceuticals such as Bayer, Novartis, Pfizer, and Sanofi.
I joined Atlantis as Head of Delivery to coordinate the delivery of digital solutions globally. In October 2022, I was promoted to CITO (a blend of CIO and CTO). In this role, I work closely with the CEO and secure the technology budget. Key projects in this role involved modernising our core product and internal systems to achieve ISO27001 and SOC2-certified status. I also continue to act as a consultant for our clients.
Notable achievements
- Improved delivery practices by leading the implementation of a new internal delivery framework.
- Selected, procured and rolled out digital platforms such as Asana, Figma and Drata to support or process improvement plans.
- Led the design and development of a new product with AWS support.
- Hired a virtual CISO and SOC team and completed the implementation of endpoint protection and MDR solutions to improve our cybersecurity stance.
Business Unit Manager / Principal Consultant
I joined Datacom as a Delivery Manager to reshape the delivery arm of Datacom's Digital Experience team, which had 20 staff members. Due to my success in increasing the productivity and quality of the team and establishing solid partnerships with vendors, I became the division's Business Unit Manager soon after. The organisation underwent a series of restructures in which I had to make difficult decisions for the team's benefit. As a result of some of these decisions, the design arm was moved to a separate division, but I still managed a solid team of engineers.
Clients included Auckland Airport, Barfoot & Thompson, Canon, Contact Energy, Genesis, Southern Cross Group, Tourism New Zealand and more.
Notable achievements:
- Built Datacom's partnership with Kentico and Sitecore.
- Grew the Sitecore practice, bringing new opportunities and clients to Datacom.
- Helped to establish a Digital practice in Australia.
- Led the response to successful RFPs such as Tourism New Zealand and Kenards Hire (Australia).
Senior Consultant
Deloitte Digital is a successful international digital agency, particularly in Australia. Deloitte wanted to replicate this success in New Zealand. Due to my track record of delivering solutions for high-profile clients, I was hired to assist in building their delivery team.
While helping the director of Deloitte Digital with pre-sales, presentations, and strategy, I continued to work with delivery teams across Australia and New Zealand. Two re-branding projects were highlights of this role: Australia New Zealand Chartered Accountants and 3News to NewsHub by Mediaworks. In both projects, I acted as Senior Consultant / Technical Lead.
During this tenure, while helping establish the practice, I strengthened my relationships with vendors such as Sitecore, Kentico, and Adobe.
Senior Analyst / Lead Software Engineer
My passion for digital and Cucumber's interest in my previous work at Triodent moved me to join the organisation to gain wider exposure to digital platforms. My prior experience working on the client side helped me assist customers in making practical decisions based on solid business grounds where technology is the enabler, not the goal.
I designed and implemented online solutions for high-profile New Zealand organisations such as Bayleys, Barfoot & Thompson, Mediaworks, and Trustpower.
Senior ERP Consultant / Software Engineer
As a lecturer at the Bay of Plenty Polytechnic, I worked on a community programme to consult for local businesses. Triodent was one of these businesses. Soon after working with their IT Manager to define the company's IT Strategy, I was hired to lead its implementation. I led the analysis and technical implementation of the company's first ERP (EPICOR 9). The project transformed the organisation by automating manual processes and providing a 360-degree view of its performance.
As part of this transformation, we didn't work in isolation. We collaborated closely with the sales and marketing team to redesign the company's e-commerce website. The new e-commerce platform, fully integrated with the ERP system, was a joint effort that led to a significant increase in online sales from none to NZD 1+ million a year. The website not only increased sales but also reduced call centre costs.
Notable achievements:
- Epicor 9 ERP implementation
- E-commerce redesign and integration with ERP
- Working with the Bay of Plenty Polytechnic, we obtained a grant to develop an E-learning platform for training our customers and sales team.
Information Technology Lecturer
As an Information Technology Lecturer at Bay of Plenty Polytechnic (now Toi Ohomai Institute of Technology), I was responsible for teaching IT concepts at both diploma and degree levels, contributing to the design of new academic programs, and conducting research on education and IT-related topics. I also mentored and assessed final-year student projects and engaged in various community and local business initiatives.
In my teaching role, I delivered lectures on a wide range of subjects, including Business Applications, Electronic Commerce, Multimedia and Web Development, Operating Systems, Project Planning and Control, and Systems Overview. Furthermore, I played a key role in strengthening academic-industry collaborations through involvement in various projects and partnerships.
Notable achievements:
- With a colleague, we became the first two lecturers to be certified to teach a Cisco-approved course (CompTIA A+). This was the first step in allowing the BOPP to become a Cisco Networking Academy.
- Assisted several graduates to obtain jobs in the local industry.
- Published two papers at the annual NACCQ conference.
May 2005 – December 2005
Auckland, New Zealand
Information Technology Lecturer
As an Information Technology Lecturer at the National Institute of Studies, I taught IT concepts across various NZQA-accredited courses, such as the IT Certificate (Level 3), IT Diploma Programme (Level 5), National Diploma in Business (Level 5), and the NZ Diploma in Business (Level 6). Additionally, I contributed to the design of new programmes, enhancing the educational offerings of the institute.
This experience allowed me to gain valuable insights into New Zealand's academic landscape, strengthening my curriculum development and classroom management skills.
Lead Systems Developer
As a Systems Developer at EDS, I designed, developed, maintained, and supported the production planning system for SIDERAR SAIC, Argentina's largest iron and steel company. I also led software development efforts, mentored junior developers, and provided support on additional EDS projects.
Notable achievements:
- Successfully implemented a production planning system for a complex manufacturing process across multiple plants, enabling SIDERAR to meet its lean manufacturing objectives.
- Significantly improved the system's performance; upon joining, response times exceeded three hours, but through my work, the system went live with response times reduced to just 10–15 minutes.
Education
Master of Information Management
A postgraduate qualification designed for IT professionals who want to move into senior management roles and build on their knowledge and experience.
Information Systems Engineer
This qualification is comparable to a New Zealand Bachelor in Computer Systems Level 7. The length of this degree is approximately five years, but credits were given for prior studies.
1996 - 2000
San Nicolás, Argentina
Information Systems Analyst
Qualification similar to a New Zealand Diploma Level 6 in Systems Analysis and Design awarded by New Zealand polytechnics.
Technical knowledge
Although my core responsibilities over the last 8 years involved managing teams and supporting the sales process, I have a solid technical background. I keep up-to-date by taking courses, reading books, and working on hobby projects on my own time. The following are my most current technical skills:
- Cloud computing: Microsoft Azure and AWS
- Development: C#, PHP, JavaScript, React, Typescript, HTML and CSS.
- Databases: MySQL and MS SQL.
- Digital Platforms: Sitecore, Kentico, WordPress and Contentful.
Certifications and Affiliations
The list below include the most current certifications and affiliations. Over the years, I have been certified and completed short courses on digital platforms, cloud computing (Azure and AWS), management, and more.
- Member of the Institute of IT Professionals until December 2023
- ICAgile Certified Professional
- Business Analysis for Professionals (Equinox Limited)